Configure External Action from Gainsight

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Gainsight NXT

This article supports Gainsight NXT, the next evolution of the Customer Success platform. If you are using Gainsight CS Salesforce Edition, you can find supporting documentation by visiting the home page, and selecting CS > Salesforce Edition.

Not sure what your team is using? Click here.

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Additional Resources

For more information about how to use the Call External API action in Rules Engine, refer to the Call External API Action Type article.

For more information about how to use the Call External API action in Programs, refer to the Call API Action Type in Programs article.

For more information about using the Call External API action type in Rules Engine to create Zendesk Tickets automatically, refer to the Create Zendesk Tickets from Call External API Action Type article.

For more information about using the Call External API action type in Rules Engine to post messages to Slack automatically, refer to the Post Messages to Slack with Call External API Action Type article.